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Privacy Policy

Terms|Privacy

Privacy Policy

Effective Date: 2026-06-20
App Name: Poptoon
Company: toemtech
Contact: support@toemtech.com

This Privacy Policy explains how toemtech (“we,” “us,” or “our”) collects, uses, stores, and shares information when you use Poptoon, an entertainment app for discovering and watching short-form episodic animated stories and related content.

By using Poptoon, you agree to the practices described in this Privacy Policy.

1. Key Summary

  • We provide short-form episodic animated stories and related entertainment features.
  • We may collect account information, viewing activity, watch progress, content interactions, purchase information, device information, and analytics data.
  • We may use third-party service providers such as Supabase, Firebase, RevenueCat, Apple, and Google.
  • We do not directly collect or store your full credit card number.
  • We do not sell your personal data.
  • You may request access, correction, deletion, or other privacy rights by contacting us.

2. Information We Collect

2.1 Account Information

When you create an account or sign in, we may collect:

  • Email address
  • Authentication identifier
  • Display name
  • Login provider information, such as Apple or Google sign-in identifiers

2.2 Viewing and Content Interaction Information

We may collect information about how you use Poptoon, including:

  • Series and episodes you view
  • Episode start and completion activity
  • Watch progress and watch duration
  • Series or episode impressions
  • Taps, clicks, and other in-app interactions
  • Viewing history
  • Session history
  • Content access or unlock status
  • Favorites, saved items, or similar preferences, if available

We use this information to provide viewing continuity, operate app features, understand engagement, improve content discovery, and improve the service.

2.3 Payment, Purchase, and Virtual Credit Information

If you make an in-app purchase, purchase virtual credits, unlock paid content, or otherwise pay for content or features, payments may be processed by Apple, Google, RevenueCat, or another applicable payment provider.

We do not directly collect or store your full credit card number.

We may receive:

  • Product identifiers
  • Transaction or purchase identifiers
  • Purchase status
  • Entitlement or access status
  • Virtual credit balance or purchase-related metadata
  • Price and currency information
  • Refund, cancellation, or transaction status where provided by the payment platform

2.4 Device, Log, and Diagnostic Information

We may collect:

  • Device type
  • Operating system
  • App version
  • Device or app identifiers
  • Crash logs
  • Error logs
  • Performance data
  • Usage analytics
  • Network or diagnostic information
  • Session information

This helps us maintain, debug, secure, analyze, and improve the app.

2.5 Push Notification Information

If push notifications are enabled, we may collect and store a device push token to send notifications about the app, content, account activity, or other service-related updates.

2.6 Communications and Support Information

If you contact us, we may collect the information you provide, such as:

  • Your email address
  • The content of your message
  • Support requests
  • Screenshots or other information you choose to send us

We use this information to respond to you and provide support.

3. How We Use Information

We use information to:

  • Provide and operate Poptoon
  • Deliver and stream episodes and related content
  • Save and restore viewing progress
  • Manage content access and unlock status
  • Process purchases and paid content access
  • Maintain virtual credit balances or entitlements, if applicable
  • Personalize or improve content discovery and recommendations
  • Analyze viewing behavior, engagement, and app performance
  • Maintain your account
  • Send notifications if enabled
  • Debug errors and improve reliability
  • Prevent abuse, fraud, unauthorized access, or misuse
  • Protect the security and integrity of the service
  • Respond to support requests
  • Comply with legal obligations

4. Third-Party Service Providers

We use third-party providers to operate Poptoon. These providers may process information on our behalf.

4.1 Supabase

We may use Supabase for authentication, database, storage, and backend infrastructure.

Supabase may store or process:

  • Account information
  • Viewing and session data
  • Watch progress
  • Content access or unlock information
  • Purchase-related metadata
  • App analytics data
  • Public app assets

4.2 Firebase

If enabled, we may use Firebase for:

  • Analytics
  • Crash reporting
  • Performance monitoring
  • Cloud messaging or push notifications

4.3 RevenueCat

We may use RevenueCat to manage or validate:

  • In-app purchase status
  • Product identifiers
  • Purchase validation
  • Entitlements or access rights
  • Purchase metadata
  • Subscription information, if subscriptions are offered

4.4 Apple and Google

If you sign in, download the app, or make purchases through Apple or Google, those services may process your information under their own privacy policies and terms.

4.5 Other Service Providers

We may use additional hosting, storage, content-delivery, analytics, security, customer-support, or infrastructure providers as reasonably necessary to operate Poptoon.

These providers may access information only as needed to perform services for us and subject to applicable contractual and legal requirements.

5. App Content and Public Assets

Some Poptoon content and app assets may be stored in public storage buckets, content delivery networks, or similar systems, including:

  • Series thumbnails
  • Episode thumbnails
  • Artwork
  • Character images
  • Background images
  • Video or audio assets
  • Subtitles
  • Promotional assets
  • Other general app content

These are general app assets and should not contain user personal data.

User-specific information, such as account information, private identifiers, purchase records, or individual viewing history, should not be intentionally stored in publicly accessible app asset locations.

6. Storage and Retention

We retain personal information only as long as reasonably necessary to:

  • Provide Poptoon
  • Maintain your account
  • Preserve viewing progress and history
  • Process purchases and content access
  • Maintain purchase, entitlement, or virtual credit records
  • Improve and secure the service
  • Resolve disputes
  • Enforce our agreements
  • Comply with legal obligations

Viewing activity, watch progress, session history, and related analytics may be stored until you delete your account, request deletion, or until we no longer need the information for legitimate service purposes.

Purchase and transaction records may be retained for longer where necessary for accounting, fraud prevention, dispute resolution, legal compliance, or transaction verification.

Diagnostic and analytics data may be retained for a limited period for debugging, security, analytics, and service improvement.

7. International Data Transfers

Your information may be processed and stored outside your country of residence, including in the United States or other countries where our service providers operate.

Data protection laws in those countries may differ from the laws in your country.

By using the app, you understand that your information may be transferred to and processed in these locations, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Object to certain processing
  • Restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your data
  • Request information about how your data is used

To exercise your rights, contact us at:

support@toemtech.com

We may need to verify your identity before processing your request.

9. Region-Specific Privacy Rights

9.1 EEA, UK, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including rights to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

Where required, we rely on legal bases such as:

  • Your consent
  • Performance of a contract
  • Legitimate interests
  • Compliance with legal obligations

You may also have the right to lodge a complaint with your local data protection authority.

9.2 United States and California

If you are located in California or another U.S. state with applicable privacy laws, you may have rights to know, access, correct, delete, or opt out of certain uses of personal information.

We do not sell personal data.

We do not knowingly sell or share personal data of users under 16.

9.3 Mexico

If you are located in Mexico, you may have rights of access, rectification, cancellation, and opposition, commonly known as ARCO rights.

You may exercise these rights by contacting us at:

support@toemtech.com

9.4 Brazil

If you are located in Brazil, you may have rights under applicable Brazilian data protection laws, including rights to confirm processing, access data, correct incomplete or inaccurate data, request anonymization or deletion where applicable, request portability where applicable, and withdraw consent where processing is based on consent.

9.5 Canada

If you are located in Canada, you may have rights to access and correct personal information, withdraw consent where applicable, and ask questions about our privacy practices.

9.6 Other Regions

If you are located in another country or region, you may have additional rights under local law. These rights are not limited by this Privacy Policy.

10. Account Deletion

You may request account deletion through the app if available, or by contacting us at:

support@toemtech.com

When your account is deleted, we will delete or anonymize personal data associated with your account unless we need to retain certain information for legal, security, fraud prevention, accounting, transaction verification, dispute resolution, or legitimate business purposes.

11. Children’s Privacy

Poptoon is not intended for children under 13 years old.

You must be at least 13 years old, or the minimum age required in your country, whichever is higher.

We do not knowingly collect personal information from children below the applicable minimum age.

If you believe a child has provided us with personal information, contact us at:

support@toemtech.com

We will take appropriate steps to delete the information.

12. Security

We use reasonable technical and organizational measures to protect personal information, including access controls, encrypted transmission where appropriate, and secure service providers.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Content and Personalization

Poptoon may use viewing history, watch progress, content interactions, and similar usage information to organize the service, improve content discovery, measure engagement, and personalize the experience.

Some stories, artwork, video, audio, or other content available through Poptoon may be created, edited, or assisted using artificial intelligence or other automated tools. Unless a feature specifically requests user input for such processing, this does not mean that your personal information is used to generate app content.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the app, by email, or by updating the effective date above.

Your continued use of the app after an update means you accept the updated Privacy Policy, to the extent permitted by applicable law.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, contact us at:

toemtech
Email: support@toemtech.com