Privacy Policy
Effective Date: 2026-06-20
App Name: rolelingo
Company: toemtech
Contact: support@toemtech.com
This Privacy Policy explains how toemtech (“we,” “us,” or “our”) collects, uses, stores, and shares information when you use rolelingo, a language-learning app with AI character chat, voice roleplay, phrase practice, pronunciation support, and learning feedback.
By using rolelingo, you agree to the practices described in this Privacy Policy.
1. Key Summary
- We provide AI-powered language-learning features, including voice roleplay and character chat.
- We may process your microphone input to provide speech recognition, AI conversation, and voice features.
- We do not store raw voice recordings on our servers by default.
- We may store conversations, transcripts, AI responses, learning progress, session history, and feedback.
- We use third-party service providers such as OpenAI, Supabase, Firebase, RevenueCat, Apple, and Google.
- We do not sell your personal data.
- You may request access, correction, deletion, or other privacy rights by contacting us.
2. Information We Collect
2.1 Account Information
When you create an account or sign in, we may collect:
- Email address
- Authentication identifier
- Display name
- Login provider information, such as Apple or Google sign-in identifiers
2.2 Profile and Learning Information
We may collect information related to your language-learning experience, including:
- App display language
- Target learning language
- Learning level
- Selected characters
- Selected scenarios
- Phrase practice activity
- Session progress
- Learning goals
- Usage history
- Study streaks or progress indicators
2.3 Voice and Audio Data
When you use voice features, the app accesses your microphone with your permission.
Your microphone input may be streamed or transmitted to service providers such as OpenAI to provide:
- Speech recognition
- Transcription
- AI voice conversation
- AI-generated replies
- Learning feedback
- Text-to-speech responses
We do not store raw voice recordings on our servers by default.
Voice input may be processed temporarily to provide the requested voice feature. Depending on the feature, transcripts generated from your voice input may be stored as part of your session history or learning progress.
2.4 Conversations and Transcripts
We may store:
- Text conversations
- Voice transcripts
- AI responses
- Session summaries
- Learning feedback
- Scenario results
- Practice history
We use this information to provide session continuity, show your learning history, personalize your experience, and improve app functionality.
2.5 Payment and Subscription Information
If you purchase a subscription, payments are processed by Apple, Google, and/or RevenueCat.
We do not directly collect or store your full credit card number.
We may receive:
- Subscription status
- Product identifiers
- Transaction identifiers
- Renewal status
- Entitlement status
- Purchase metadata
2.6 Device, Log, and Diagnostic Information
We may collect:
- Device type
- Operating system
- App version
- Crash logs
- Error logs
- Performance data
- Usage analytics
- Network or diagnostic information
This helps us maintain, debug, secure, and improve the app.
2.7 Push Notification Information
If push notifications are enabled, we may collect and store a device push token to send reminders, learning updates, or app notifications.
3. How We Use Information
We use information to:
- Provide AI character chat
- Provide live voice roleplay
- Process speech input and generate AI responses
- Generate transcripts and learning feedback
- Provide phrase practice and pronunciation support
- Personalize scenarios, characters, and learning content
- Track learning progress and session history
- Maintain your account
- Process subscriptions and premium access
- Send notifications if enabled
- Improve app performance, reliability, and safety
- Prevent abuse, fraud, or misuse
- Comply with legal obligations
4. Third-Party Service Providers
We use third-party providers to operate the app. These providers may process information on our behalf.
4.1 OpenAI
We may send voice input, transcripts, messages, prompts, scenario context, and related content to OpenAI to provide AI chat, voice roleplay, speech recognition, transcription, and text-to-speech features.
4.2 Supabase
We use Supabase for authentication, database, storage, and backend infrastructure.
Supabase may store:
- Account information
- Learning progress
- Conversations and transcripts
- Session data
- Scenario data
- Public app assets, such as teacher audio, character images, or background images
4.3 Firebase
If enabled, we may use Firebase for:
- Analytics
- Crash reporting
- Performance monitoring
- Cloud messaging or push notifications
4.4 RevenueCat
We may use RevenueCat to manage:
- Subscription status
- Purchase validation
- Premium entitlements
- Subscription metadata
4.5 Apple and Google
If you sign in, download the app, or purchase subscriptions through Apple or Google, those services may process your information under their own privacy policies and terms.
5. Public App Assets
Some app assets may be stored in public storage buckets or content delivery systems, including:
- Teacher audio files
- Phrase audio files
- Character images
- Scenario background images
- Lesson assets
These are general app assets and should not contain user personal data.
User-specific data, such as private conversations, transcripts, account data, or personal learning history, should not be stored in public buckets.
6. Storage and Retention
We retain personal information only as long as reasonably necessary to:
- Provide the app
- Maintain your account
- Preserve learning history
- Process subscriptions
- Improve and secure the service
- Resolve disputes
- Enforce our agreements
- Comply with legal obligations
Raw voice recordings are not stored on our servers by default.
Conversations, transcripts, AI responses, session summaries, and learning progress may be stored until you delete your account, request deletion, or until we no longer need them for service purposes.
Diagnostic and analytics data may be retained for a limited period for debugging, security, and service improvement.
7. International Data Transfers
Your information may be processed and stored outside your country of residence, including in the United States or other countries where our service providers operate.
Data protection laws in those countries may differ from the laws in your country.
By using the app, you understand that your information may be transferred to and processed in these locations.
8. Your Privacy Rights
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data
- Request information about how your data is used
To exercise your rights, contact us at:
support@toemtech.com
We may need to verify your identity before processing your request.
9. Region-Specific Privacy Rights
9.1 EEA, UK, and Switzerland
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including rights to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
Where required, we rely on legal bases such as:
- Your consent
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
You may also have the right to lodge a complaint with your local data protection authority.
9.2 United States and California
If you are located in California or another U.S. state with applicable privacy laws, you may have rights to know, access, correct, delete, or opt out of certain uses of personal information.
We do not sell personal data.
We do not knowingly sell or share personal data of users under 16.
9.3 Mexico
If you are located in Mexico, you may have rights of access, rectification, cancellation, and opposition, commonly known as ARCO rights.
You may exercise these rights by contacting us at:
support@toemtech.com
9.4 Brazil
If you are located in Brazil, you may have rights under applicable Brazilian data protection laws, including rights to confirm processing, access data, correct incomplete or inaccurate data, request anonymization or deletion where applicable, request portability where applicable, and withdraw consent where processing is based on consent.
9.5 Canada
If you are located in Canada, you may have rights to access and correct personal information, withdraw consent where applicable, and ask questions about our privacy practices.
9.6 Other Regions
If you are located in another country or region, you may have additional rights under local law. These rights are not limited by this Privacy Policy.
10. Account Deletion
You may request account deletion through the app if available, or by contacting us at:
support@toemtech.com
When your account is deleted, we will delete or anonymize personal data associated with your account unless we need to retain certain information for legal, security, fraud prevention, accounting, dispute resolution, or legitimate business purposes.
11. Children’s Privacy
rolelingo is not intended for children under 13 years old.
You must be at least 13 years old, or the minimum age required in your country, whichever is higher.
We do not knowingly collect personal information from children below the applicable minimum age.
If you believe a child has provided us with personal information, contact us at:
support@toemtech.com
We will take appropriate steps to delete the information.
12. Security
We use reasonable technical and organizational measures to protect personal information, including access controls, encrypted transmission where appropriate, and secure service providers.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. AI Processing
We use AI service providers to provide app features.
Your voice input, transcripts, messages, prompts, scenario context, and related data may be processed by AI systems to generate:
- Conversations
- Voice responses
- Transcripts
- Feedback
- Translations
- Learning suggestions
- Roleplay interactions
We do not use raw voice recordings for advertising.
We do not sell your personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you through the app, by email, or by updating the effective date above.
Your continued use of the app after an update means you accept the updated Privacy Policy.
15. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, contact us at:
toemtech
Email: support@toemtech.com